Terms and Conditions
Our Terms of service is committed to transparency, fairness and delivering expert digital solutions
1. Service
1. Service
1.1 Service Scope
Lincs Support provides a range of digital services, including but not limited to:
Website design and development
Software development
Artificial Intelligence (AI) solutions
Business process automation
Third-party integrations
Hosting and infrastructure management
Maintenance and support services
Consulting and technical advisory services
1.2 Bespoke Agreements
Certain services may be governed by a separate proposal, quotation, statement of work, service agreement, or project specification.
Where a bespoke agreement exists, the specific terms of that agreement shall take precedence over these general Terms & Conditions where any conflict arises.
1.3 Service Modifications
Lincs reserves the right to modify, improve, update, or discontinue service offerings where reasonably necessary to maintain service quality, security, compliance, or operational efficiency.
2. Fees & Payments
2. Fees and Payment
2.1 Subscription Services Recurring services are provided on a month-to-month basis unless otherwise agreed in writing.
2.2 Payment Obligations
Invoices must be paid according to the payment terms specified on the invoice or service agreement.
2.3 Non-Payment
Should payment remain outstanding beyond the due date, Lincs reserves the right to suspend or limit access to services, hosting environments, software, websites, support functions, integrations, and deliverables until all outstanding amounts have been settled.
2.4 Recovery Costs
The Client shall be responsible for any reasonable costs incurred in recovering overdue amounts, including legal and collection costs where applicable.
3. Term and Termination
3. Term and Termination
3.1 Notice Period
Either party may terminate ongoing services by providing thirty (30) days' written notice unless otherwise specified within a bespoke agreement.
3.2 Immediate Termination
Lincs reserves the right to suspend or terminate services immediately where:
The Client materially breaches these Terms;
Services are used unlawfully or fraudulently;
The Client engages in conduct that may expose Lincs to legal, reputational, financial, or security risks.
4. Intellectual Property and Ownership
4. Intellectual Property and Ownership
4.1 Ownership of Deliverables
Ownership rights for websites, software, AI models, integrations, source code, designs, documentation, and other deliverables shall be determined by the specific service agreement or project contract.
4.2 Subscription-Based Solutions
Unless otherwise agreed in writing, subscription-based platforms, hosted systems, proprietary tools, frameworks, templates, and intellectual property developed or licensed by Lincs remain the property of Lincs or its licensors.
4.3 Transfer of Ownership
Where ownership transfer is agreed, such transfer shall only occur after all outstanding amounts relating to the project have been paid in full.
4.4 Third-Party Components
Certain solutions may incorporate third-party software, APIs, libraries, services, or platforms which remain subject to their respective licensing terms.
5. Client Responsibilities
5. Client Responsibilities
The Client agrees to:
Provide accurate and complete information required for project delivery;
Review and approve deliverables within reasonable timeframes;
Maintain appropriate backups of business-critical data where applicable;
Ensure all supplied content, media, documents, trademarks, and intellectual property may legally be used within the project;
Cooperate reasonably throughout the delivery of services.
Any delays caused by failure to provide required information, approvals, access, or feedback may affect project timelines and delivery dates.
6. Support and Maintenance
6. Support and Maintenance
6.1 Service Availability
Lincs will make commercially reasonable efforts to provide support and maintenance services consistent with the selected service plan.
6.2 Service Levels
Support response priorities, service coverage, maintenance allocations, escalation procedures, and service level expectations vary according to the package, solution, or agreement selected by the Client.
6.3 No Guaranteed Resolution Times
Unless expressly stated in a separate written agreement, Lincs does not guarantee specific response or resolution times.
6.4 Additional Work
Work requested outside the agreed scope, maintenance allowance, or support package may be quoted and billed separately.
7. Hosting, Infrastructure and Third-Party Services
7. Hosting, Infrastructure and Third-Party Services
7.1 External Providers
Lincs may utilize third-party providers for hosting, cloud services, domain registration, AI platforms, communications services, payment gateways, integrations, and infrastructure components.
7.2 Third-Party Interruptions
Lincs shall not be held responsible for outages, failures, changes, limitations, pricing adjustments, account suspensions, or service interruptions originating from third-party providers.
7.3 Domain Registrations
Where Lincs registers domains on behalf of a Client, the Client remains responsible for ensuring that ownership and registration information supplied is accurate and lawful.
8. Artificial Intelligence and Automation Services
8. Artificial Intelligence and Automation Services
8.1 AI Outputs
AI-generated outputs may contain inaccuracies, omissions, biases, or unexpected results. The Client is responsible for reviewing and verifying outputs before relying upon them for business, legal, financial, operational, or commercial decisions.
8.2 Client Accountability
The Client accepts responsibility for the use of AI-generated content, recommendations, automations, workflows, and outputs implemented within their business.
8.3 Third-Party AI Platforms
Where AI services are powered by third-party models or providers, Lincs cannot guarantee the ongoing availability, functionality, accuracy, or pricing of such services.
9. Acceptable Use
9. Acceptable Use
The Client may not use any service provided by Lincs for:
Unlawful activities;
Fraudulent conduct;
Distribution of malicious software;
Spam or unsolicited communications;
Intellectual property infringement;
Activities that compromise systems, networks, data, or security.
Lincs reserves the right to suspend services where there is reasonable evidence of prohibited activity.
10. Copyright and Content
10. Copyright and Content
10.1 Client Content
The Client warrants that all supplied content, text, images, videos, trademarks, logos, and materials are lawfully owned or licensed for use.
10.2 Indemnification
The Client agrees to indemnify and hold Lincs harmless against claims, losses, damages, or liabilities arising from the Client's content, activities, or misuse of intellectual property belonging to third parties.
11. Confidentiality
11. Confidentiality
Both parties agree to keep confidential information obtained during the course of the engagement private and not disclose such information to third parties except where required by law or necessary for service delivery.
12. Force Majeure
12. Force Majeure
Lincs shall not be liable for delays or failures in performance resulting from circumstances beyond its reasonable control, including but not limited to:
1. Natural disasters
2. Acts of government
3. Internet outages
4. Utility failures
5. Cybersecurity incidents
6. Labour disputes
7. Illness or incapacity
8. Supplier or third-party service failures
9. Any other unforeseen event preventing service delivery
Project timelines and obligations may be reasonably adjusted where such circumstances arise.
13. Limitation of Liability
13. Limitation of Liability
13.1 Limited LiabilityTo the maximum extent permitted by law, Lincs' total liability arising from any claim related to the services provided shall not exceed the fees paid by the Client for the specific service giving rise to the claim.
13.2 Excluded Damages
Under no circumstances shall Lincs be liable for:
Loss of profits
Loss of revenue
Loss of business opportunities
Data loss
Reputational damage
Business interruption
Indirect, consequential, incidental, special, or punitive damages whether arising in contract, negligence, or otherwise.
14. Data Protection and Privacy
14. Data Protection and Privacy
Lincs will take reasonable measures to protect Client information and process data in accordance with applicable privacy and data protection legislation.
Where services involve third-party providers, cloud platforms, AI tools, or integrations, the Client acknowledges that data may be processed through those systems in accordance with their respective privacy policies and service terms.
Review Privacy Policy provided on website www.lincsupport.com
15. General
15. General
15.1 Entire Agreement
These Terms & Conditions, together with any proposal, quotation, project specification, or bespoke agreement, constitute the entire agreement between the parties.
15.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.3 Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.
15.4 Amendments
Lincs may update these Terms & Conditions from time to time. The latest version published on the Lincs Support website shall apply to ongoing services unless otherwise agreed in writing.
| Updated 2026 | All Rights Reserved | Lincs Support (Pty) Ltd
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These Terms & Conditions govern the provision of services by Lincs Support to your business.
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© 2026 Lincs Support Pty Ltd | All rights reserved